ALLTRAX HELP CENTER
What is Customer Service?
Nothing is more frustrating than calling for technical help and
getting an electronic voice box asking you to "press numbers" or
maybe end up in an "call center" located in other countries.

Customer support is the most important aspect of our business
and we are committed to provide the best possible customer
support with a "live voice" at the other end.  

Our  technical services are available by phone or email; 8:00AM to
4:30PM PST (USA)  Monday through Friday (except nationally
recognized holidays).   
Schematic review (Many templates available in Doc Depot)
Test controllers - failure mode analysis
Provide Programming Tools and tips to ensure the controller is set
up for your application
EV-conversion Information using our comprehensive
documentation; technical notes, white papers, schematics, etc
Engineering Evaluations that are cost competitive services for your
design, quotes are available by contacting our OEM & After Market
Sales at 541-476-3565, or email at info@alltraxinc.com . Please
include "EVALUATION" in the subject line and include a brief
description of the project).  The scope of the evaluation can be
tailored to fit your needs.
Motor / Controller package designs working closely with our motor
manufacturer / distributors such as HT Electric and D&D Motors.  
Between our companies, we can provide the motor to suite your
applications.
OEM Designs - starting a new project? A new fleet of EV-cars,
Hybrids, Boats, NEV's, or equipment handling?  Need some support
choosing the controller, motor, schematics, or diagrams? Contact
our OEM & After market Sales at 541-476-3565, or email at
info@alltraxinc.com (Please put "OEM" in the subject line), maybe
we can help your project.
Competitor Cross References, frustrated with your present Electric
Motor Controller? Let us cross reference that controller to our
model number.  Send an email (or call) to our product locater at
product-locator@alltraxinc.com and we will email you a model
number equivalent.
Training packages, programs, and materials are available to large
Dealer, Distributors, and OEM clients.  We also offer a cost
effective training package for on site programs (also for large
dealers, distributors, or OEM clients).
Alltrax Inc
PO Box 179
Wilderville, OR 97543
Phone: 541-476-3565
Send requests and comments to:  
info@alltraxinc.com
Customer Support
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SERIES Motor Controllers & Programming
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Learn About Alltrax
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Technical Support & Ordering
Information
Phone: 541-476-3565
  Fax: 541-476-3566
  Email: helpdesk@alltraxinc.com
Sale Inquiries, Product
Information:
Same phone# plus email at:
info@alltraxinc.com
Return Material Authorization
(RMA) Process
rma-info@alltraxinc.com
Dealer - Distributor Locater
product-locator@alltraxinc.com
Contact Support:
TECHNICAL SERVICES WE PROVIDE                        
Go To Document Depot
Tell us how we can help, suggestions on our products, customer
service, web site, new product ideas, or product features.  

We welcome and appreciate any input you may provide.
Did you know?
>  The ALLTRAX
Controllers can be
programmed on your
bench using a small
power supply?  This
makes life easy when
installing new units in
your cars application.
phone call pickup for
incoming phone calls?  

However, if you find
yourself stuck during
non-working hours; check
out the Document Depot
which includes a VAST
amount of information.
Download RMA Form Doc120-003-A
Need a RMA (Return Material Authorization) Form?
Download this file, print it, fill out the information and fax back to Alltrax.  
To better assist you, please describe the fault with as much detail as
possible. An RMA number will be issued to you for your return.
RMA Form [Doc120-003-E_FORM-RMA.pdf]
Revision E, 265kb, 12/12/2008  [Return Materials Authorization Form]
@2008 Alltrax Inc.
Install Acrobat Reader Now
SITE SEARCH
Back to HOME Page
Alltrax Products Page
AXE-DCX Programming
SPM SERIES Product & Programming
SERIES Motor Controllers & Programming
XCT REGEN Motor Controllers & Programming
Drawings, Manuals, Tech notes, and more
Customer Service
Dealer & Distributor Locator
Alltrax Web Site Map
Contact Alltrax
Learn About Alltrax
Company History
In the Alltrax News
Back to HOME Page
Alltrax Products Page
AXE-DCX Programming
SPM SERIES Product & Programming
SERIES Motor Controllers & Programming
XCT REGEN Motor Controllers & Programming
Drawings, Manuals, Tech notes, and more
Customer Service
Dealer & Distributor Locator
Alltrax Web Site Map
Contact Alltrax
Learn About Alltrax
Company History
In the Alltrax News